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When considering an artificial turf installation, it's important to ask the right questions to ensure you're getting the best quality product and installation. Not all turf is created equal, and understanding key factors can help you make an informed decision. Here are the most important questions to ask during your consultation—and why they matter.
1. What base material do you use?
Why it matters: The quality of the base is crucial for durability and proper drainage. If your installer uses crushed concrete or 100% decomposed granite, that could cause issues with shifting and improper water flow. A solid, long-lasting base should include higher-quality materials like angular limestone for better compaction. Avoid installers who cut corners on the base material.
2. How deep is your base?
Why it matters: A solid base should be 3-4 inches deep to provide a stable, long-lasting foundation. If the base is only 1-2 inches, the turf could shift or wrinkle over time, leading to premature damage and costly repairs. Make sure the installer builds a deep enough base to support your turf installation.
3. What infill do you use?
Why it matters: Infill helps your turf blades stand tall and provides cushioning. Silica sand is considered a high-quality infill for its durability and ability to keep turf cool. On the other hand rubber infill and zio lite, can get extremely hot in the sun and give off an unpleasant odor. Make sure your installer is using a quality infill that will help your turf look and feel its best.
4. Does your turf burn?
Why it matters: If you have low-E windows, the reflection of the sun can generate enough heat to burn standard turf products. To prevent this, you’ll want to ensure your installer uses full nylon turf, which can withstand the high temperatures caused by reflective heat without melting or burning.
5. What does your drainage system look like?
Why it matters: Especially if you have pets, proper drainage is critical to keeping your yard odor-free and dry. Ask about the drainage capabilities of the turf to ensure it can handle the amount of water (or pet waste) it will encounter. A good drainage system prevents puddles, odors, and the need for constant maintenance. And prevents sinkholes in base material
6. What are the terms of your warranty?
Why it matters: A strong warranty can save you from costly repairs in the future. You’ll want to ask what’s covered—installation, product, or both—and whether the warranty is through the manufacturer or the installer. A solid warranty reflects confidence in both the turf and the installation.
7. Where do you source your turf?
Why it matters: Knowing where the turf comes from is essential for understanding its quality. Some installers order from third-party suppliers like TurfHub that is produced as cheap as possible for the masses, while others, like ForeverLawn, create their own turf in-house. In-house sourcing typically ensures better quality control and a more consistent product.
8. How do you handle seams?
Why it matters: Poorly done seams can become visible over time and detract from the appearance of your turf. Ask about their process—zigzag and "S" seams tend to look unnatural and are considered bad practices. Ideally, you want straight seams for a clean, professional finish.
9. How long have you been in business?
Why it matters: Experience matters. A company with a long track record is more likely to provide a high-quality installation and offer reliable service. Look for a company that has been in business for several years and has a portfolio of successful installs.
10. Can you show me some of your top installs?
Why it matters: Seeing past projects can give you a sense of the company's quality and expertise. Ask to see examples of commercial or residential projects they’ve done that are similar to yours. This will help you gauge whether the installer has the experience necessary to meet your expectations.
11. Do you offer a variety of turf products?
Why it matters: Turf is not one-size-fits-all. Different types of turf serve different purposes, whether it’s for a sports field, a dog park, or a residential backyard. A quality installer should offer a range of products and recommend the best one based on your needs.
Conclusion
Asking the right questions during your consultation ensures you’re making a well-informed decision. From the base material to the installation process, each factor plays a role in the long-term success of your artificial turf project. Make sure you’re working with a company that can answer these questions confidently and provides you with a top-quality installation that’s built to last.